Entity: World Travel Limited
NZBN: 9429051764012

Warning: Customers Transiting Multiple Countries

Some airports around the world are imposing government restrictions without prior notice. Please check the stopover airport you are transiting for the latest information in regard to restrictions and closures. This will impact your flight and your ability to reach your final destination. It is likely and possible you may be denied boarding if your passport/nationality doesn’t meet the requirements of the transiting countries. Airlines may not offer refunds or credits and may not have alternative arrangements for your onward travel. Whilst we will provide current information available to us, it is most important the traveller keeps themselves informed in an ever-changing environment.

Passenger Safety

We recommend you update yourself with the relevant airline and government policies at the time of booking and immediately before travel. For current NZ Government travel information, please check www.safetravel.govt.nz as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with SafeTravel, so that you may be more easily contacted in an emergency.

Should you choose to continue and make a booking, you acknowledge that you understand the risks associated with travelling at this time and that you have read, understood and agreed to the information above.

Airline Changes

Airlines may change their schedules and/or cancel services with short notice which may disrupt your travel plans. 

Passports & Visas

All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return. Some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid New Zealand passport, and the name provided is an exact match of their passport. If this is not the case, you must let us know as fees will apply for amendments. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part).

If you need information regarding visas, passports and other travel document requirements for your trip, please let your consultant know. We can provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Our consultants can also obtain more specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part).

If you are travelling to the United States, please see https://esta.cbp.dhs.gov/esta/ for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). New Zealand passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.

Travel Insurance

We recommend that you take out a travel insurance policy upon payment of your deposit. You should ensure that such insurance will protect you against cancellation and loss of deposits or payments prior to departure due to unforeseen circumstances, medical expenses arising from sickness or injury during your travel and protect you also against loss of or damage to your belongings. Please check natural disaster coverage and length of duration coverage.

Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. Travel insurance is a mandatory element for some travel arrangements. We can arrange travel insurance for you and can provide you with a quote and answer any queries you may have regarding the insurance we offer. If you purchase travel and decline travel insurance, you may be required to sign a disclaimer.

Health & Vaccinations

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.

Pricing Policy – General

All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up-to-date prices.

Pricing Policy – Cruise

Cruise prices and taxes are correct as at time advertisement/quoting, include all discounts, per person and are subject to change without notice.  Such changes may be due to (without limitation) adverse currency fluctuations, cruise liners increasing prices, increases to fuel surcharges, taxes and airfares. Prices quoted are on sale unless otherwise stated or sold out prior. Cruise lines may quote/price in foreign currencies. Prices are based on lead inside category accommodation (unless otherwise stated).

Cruise pricing is based on twin share and airfare is not included, unless otherwise stated. The cruise line may deviate from, increase prices, amend or cancel any published itinerary without prior notice. Cruise inventory is allocated at the cruise lines discretion. Seasonal surcharges and blackout dates may apply depending on date of travel.

Prices shown/quoted include of taxes, levies, government charges and other applicable port fees. Airfares, land accommodation and land transport are not included in a cruise fare.

If a travel package includes a cruise and airfare and/or land accommodation and/or land transport, additional taxes, fees and charges may apply and/or may not include checked luggage (which can incur additional charges).

Payments made by credit card will incur a surcharge. Prices shown are for payments made by eftpos / bank transfer. Cancellation and amendment fees apply. Special conditions apply to bonus offers. Other sailing dates may be available at alternative prices. Where gratuities are included, this refers to cruise gratuities only. On board credit is for use on board the ship and amount is per cabin based on twin share basis only.

Cancellations & Changes

Supplier Change and Cancellation Fees

Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

Bespoke & Free Independent Traveller/s (FIT) Cancellations

The following North Travel cancellation fees apply specifically to Bespoke Itineraries and FIT bookings:

Cancellation Fee: 10% of the total invoiced value, up to a maximum of NZD$450 per person.

This fee applies to all cancellations and/or changes, including those necessitated by force majeure events such as pandemics, acts of war, or natural disasters. These fees are in addition to any supplier-imposed amendment or cancellation fees (such as non-refundable airfares or hotel-specific cancellation policies).

A Bespoke Itinerary or Free Independent Traveller (FIT) booking is defined as a customised travel arrangement tailored to your specific requirements. This may include standalone components—such as Flight-Only or Accommodation-Only bookings—or a combination of travel services that do not meet the full definition of a Holiday/Wholesale Package.

Holiday/Wholesale Package Cancellations

The following cancellation fees apply to all Holiday Packages:

Standard Cancellation Fee: NZD$450 per person.

This fee applies to all cancellations and/or changes, including those necessitated by force majeure events such as pandemics, acts of war, or natural disasters. Please note that this North Travel service fee is in addition to any amendment or cancellation fees imposed by third-party suppliers (airlines, hotels, tour operators, etc.).

A Holiday/Wholesale Package is defined as any advertised travel package that combines international or domestic airfares and/or cruise with at least two other travel services. These services may include, but are not limited to: land accommodation, land transport (such as car rentals or rail), ticketed events, sightseeing activities, ocean cruises, river cruises, airport transfers, and organized tours.

Cruise Cancellations

The following North Travel Cancellation Fee’s will apply to cruise cancellations:

• >200 days prior to depature: NZD$250 per person.
• 199 – 121 days prior to departure: 5% or NZD$450 per person whichever is less.
• <120 days of departure: 12% fee of the cruise total. 

These fees apply to all cancellations and/or changes, including those due to force majeure events like pandemics, acts of war or natural disasters. All cancellation and change fee’s listed above are in addition to any supplier
amendment or cancellation fees that may apply.

Listed cancellation fee applies to cruise only bookings and does not apply to holiday packages which include a cruise.

A Cruise-Only booking is defined as a reservation for an ocean or river cruise that is booked as a standalone product. This definition applies specifically when the cruise is not bundled or packaged with any other travel products, such as flights, land accommodation, land transport or pre/post-cruise tours.

Deposit and Final Payment

You will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Consumer Guarantees Act). Final payment is required no later than 12 weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.

Payments by Credit Card

Credit card surcharges for Amex, VISA, MasterCard, Diners Club, PLANPay GEM-VISA and Q Card will apply when paying by credit card, as disclosed on your quotation. GEM-VISA and Q Card Finance applications, establishment and merchant fees will apply. You authorise us to charge all fees incurred by us in relation to the services provided to the credit card designated by you. If payment is not received from, or is reversed by the card issuer or its agents for any reason, you agree to indemnify us for all amounts paid to airlines / suppliers on your behalf as part of your travel booking arrangements and to pay us all amounts due immediately on demand.

Taxes

Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice. Airline taxes will be confirmed at the time your airline ticket is issued.

Service Guarantees

Our booking and advisory services come with a guarantee that:

• They will be provided with reasonable care and skill;

• They will be fit for the particular purpose;

• They will be charged at a reasonable price (when the price is not set); and

• They will be completed within a reasonable time as discussed with you.

If we fail to meet any of these guarantees, you have rights under the Consumer Guarantees Act.

Agency

We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers.

We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.

Limitation of Liability

To the extent permitted by law, neither World Travel Limited nor any of its member stores, directors, consultants, brokers, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.

Our liability will also be limited to the extent that any relevant international conventions (e.g., the Montreal Convention, the Athens Convention, etc.) limit the amount of compensation which can be claimed. This liability clause is subject to your rights under the Consumer Guarantees Act and nothing in these terms and conditions is intended to limit any rights you may have under the Consumer Guarantees Act or the Fair Trading Act.

Special Requirements

Please liaise with your consultant regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access.

Frequent Flyer/Loyalty

When booking with one of our consultants, please let them know your frequent flyer membership details for inclusion in your booking. We cannot guarantee that the supplier will credit you with points for your booking. It is your responsibility to retain all boarding passes to allow verification of your travel if required.

Governing Law

If any dispute arises in relation to the agreement between you and us, the laws of New Zealand will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New Zealand.

Travel Documents

Travel documents include airline tickets, hotel vouchers, tour vouchers, etc. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking. Please review your travel documentation carefully and advise us immediately of any errors. It is your responsibility to collect or print all travel documents from us prior to travel.

Unforeseen Changes

If you have booked a flight and we are alerted to a significant schedule change by your airline before you depart from New Zealand, we will use our best endeavours to contact you by phone or email. Please ensure that you have given your contact details to North Travel and that you regularly check for messages. North Travel has no control over airline schedule changes and accepts no liability for costs arising as a result. After you have departed New Zealand, it is your responsibility to check with the airline for any onward flight changes.

Privacy Policy

We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy, which is available online ( https://northtravel.co.nz/privacy-policy/ )or in store. By providing personal information to us, you agree that our Privacy Policy will apply. We may disclose your personal information to overseas recipients (e.g., airlines, accommodation providers) to facilitate your booking.

Monies Paid to Us

All monies paid by you to us will be held in trust until we have paid those funds on your behalf to the supplier(s). Once paid to the supplier(s), those funds are no longer within our possession or control. Any claim you may have for refund and/or credits will be against the relevant suppliers directly.

Assistance

For all queries related to your booking, please contact your consultant directly.

Children Travelling Alone

Flights for Unaccompanied Minors cannot be booked online. To provide for the wellbeing of children travelling alone, airlines have specific requirements. Please call us and one of our consultants will advise the conditions for the airline of your choice.

General Rules (Guide Only):

• Children aged 5 to 11 travelling alone must be booked as an Unaccompanied Minor.

• Children under 12 not booked as an Unaccompanied Minor must be accompanied by another person 15 years or older.

• Children aged 12 to 15 may also travel as an Unaccompanied Minor if requested.

• An Unaccompanied Minor Form must be completed, and fees may apply.

Travelling on Jetstar

Jetstar requires that passengers are able to travel independently. Children who are not yet attending secondary school will generally be regarded as unable to travel independently and must be accompanied by an Accompanying Passenger (generally at least 15 years old).