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Discover the magic of winter across Northern Norway and Lapland on this immersive small group tour. From the snowy streets of Helsinki to husky sledding and the thrilling North Cape, stay in unique locations including a glass‑roof Aurora cabin for Northern Lights viewing. Explore Arctic culture, charming coastal towns and stunning Scandinavian landscapes with like‑minded travellers.
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Itineraries
Day 1
Helsinki
Welcome to Helsinki! Upon arrival make your way to your hotel and enjoy the rest of your day at your leisure. Settle in and explore this quirky city at your own pace. In the evening, join your tour leader and fellow travellers for a welcome dinner at 7pm to kick off your journey.
Special Information
Airport transfers are not included. Our transfer portal may offer the option to book your airport transfers for an easier arrival experience (additional charges apply). Access to this portal will be available through your Traveller Hub once your booking is confirmed.
Day 2
Helsinki - Santa Claus Express
This morning, embark on a guided city tour of Helsinki, Finland’s elegant capital, known as the “Daughter of the Baltic Sea” and the “White City of the North.” Discover the nation’s culture, history, and traditions while visiting highlights such as Senate Square with its striking Cathedral, the lively Market Square, the Orthodox Uspenski Cathedral, the Olympic Stadium, the Parliament, Finlandia Hall, and the Sibelius Monument. The tour includes a visit to the remarkable Temppeliaukio Church—completed in 1969 and carved directly into solid granite—where copper domes, natural stone walls, and superb acoustics create one of the city’s most unique and celebrated landmarks.
In the afternoon, board the legendary Santa Claus Express, an overnight sleeper train that whisks you from Helsinki deep into the Arctic landscapes of Lapland, the official home of Santa Claus.
Inspiring Highlights
Temppeliaukio Church, Santa Claus Express Train
Special Information
Your travel time today will be approximately 12 hours aboard the overnight train. Cabins are two-berth, featuring a private ensuite.
Day 3
Kemi - Rovaniemi
We arrive early in Kemi, where a morning visit includes breakfast at the Seaview Restaurant Lumihiutale, offering serene vistas of the frozen landscape. Following breakfast, we travel to the Ajos Pier on the Bothnian Bay, a stretch of sea that transforms into solid ice during winter. Here, we board a genuine Icebreaker vessel for a truly remarkable experience. Navigating through thick sheets of ice, the ship demonstrates the sheer power and engineering of these vessels, while guests are offered the once-in-a-lifetime chance to swim among the ice in full-body waterproof survival suits—an exhilarating encounter with the Arctic environment.
After returning to the resort, enjoy lunch at leisure before visiting SnowExperience365. This extraordinary attraction showcases intricate snow and ice sculptures, as well as a year-round ice bar and ice restaurant, providing a reflective glimpse into the artistry and creativity inspired by winter. Concluding this unforgettable day, we continue our journey north to Rovaniemi, widely celebrated as the official home of Santa Claus.
Inspiring Highlights
Arctic Icebreaker Cruise, Snow Experience 365
Special Information
Your travel time today will be approximately 4 hours.
Important - Autumn Departures (Oct - Nov)
Due to the lack of ice on the Bothnian Bay, the Icebreakers are not yet in operation. Autumn departures will have the opportunity to have a guided tour of the boat while it is docked, and experience the Arctic Floating.
Day 4
Rovaniemi
Today offers a visit to the enchanting Santa Claus’ Village, where the magic of Christmas comes alive all year round. Take time to explore the village’s many delights: meet Santa’s reindeer, browse charming souvenirs, or wander through the frosty wonderland of Snowman World. For a truly special keepsake, send a postcard from the village post office, staffed by Santa’s elves, and enjoy the exclusive Arctic Circle postmark. Of course, no visit would be complete without a personal encounter with Santa himself, a highlight that captures the spirit and joy of the Arctic experience.
Inspiring Highlights
Santa Claus Village
Discover Lapland’s unique snowy nature and the fun of snowmobiling. The best way to get to the heart of nature – and back. During this fun safari, you’ll learn how to ride a snowmobile along frozen rivers and through snow-covered forests. Enjoy the beautiful views of the river valley from the hilltops. A break with hot beverages will keep your motor running.
Meeting Point: Lapland Safari Office - Rovaniemi
Includes: Thermal outfit (warm overalls, boots, and woollen socks, gloves, scarves, and hats), helmet, balaclava, guidance in English, fuel, traffic insurance (maximum personal liability €980), hot beverage.
Start Time: 2:30 pm
End Time: 4:30 pm
Important Information
This is a self-drive activity. Each snowmobile is shared by two guests, taking turns in driving.
To drive a snowmobile in Finland, you must be at least 18 years old and have a valid driver’s license for a car or motorcycle. The license must be in English or have an official translation into English. Always carry your license on snowmobile safaris, as police may check it.
It is a minimum of 2 people per snowmobile. Supplement for solo driving is EUR 50 p.p. collected locally.
Suitability: Children over 2 years. Child price entitles children to a seat in a sled pulled by a snowmobile driven by the guide. Children over 140 cm in height are allowed to sit on the snowmobile behind an adult, when paying the adult price.
Note the speed driving is depending on the condition of the snow and ice on the road and the area regulated by the laws of Finland.
Driving a motorized vehicle under the influence of alcohol or intoxicating drugs is prohibited by the laws of Finland.
This safari is CO2 compensated from the snowmobile fuel emission. Self liability can be reduced to €150 by paying a waiver supplement € 20 per safari driver.
Schedule is subject to availability. Safari time varies and is dependent on the weather conditions.
Day 5
Rovaniemi - Sodankylä - Saariselkä
Begin your day travelling further north through the picturesque winter landscape, with a stop in Sodankylä for a brief outdoor visit to the historic old church. Continue to a husky farm for your Inspiring Sight: a thrilling Husky Safari.
Upon arrival, you’ll be greeted by the enthusiastic barks of the friendly huskies. Before setting off on your sledding adventure, you will receive a briefing on how to control the sleds. After the safari, return to the farm to warm up with hot berry juice by an open fire and enjoy a conversation with the head musher, learning fascinating insights about these incredible animals.
Continue to Saariselkä for your Inspiring Stay. Tonight, you'll enjoy the unique experience of staying in a glass-roofed cabin, designed to let you sleep beneath the starry skies and, with some luck, witness the magical Northern Lights. These well-insulated Aurora cabins provide a warm and comfortable retreat, even in the coldest of temperatures.
Inspiring Highlights
Sodankylä , Husky farm visit, Overnight in a glass igloo
Special Information
Your travel time today will be approximately 4 hours.
On some departure dates, you might stay at Northern Lights Village Pyha or at Aurora Village in Ivalo, instead of Northern Lights Village Saariselkä.
Important Information - Husky Safari
Your Husky Safari includes thermal clothing (overalls, boots and mittens if needed). We recommend wearing at least two warm layers of clothes and bringing your own gloves and boots for maximum comfort.
Please note that the husky safari is dependent on weather conditions. If the temperature rises above 10°C, the huskies are unable to run, and the experience will be limited to a visit around the husky farm. For Autumn departures, the huskies will pull an ATV, while for Winter departures, they will pull a traditional sled. Either way, this is a wonderful opportunity to meet these incredible animals and learn about their life in the Arctic.
Day 6
Saariselkä - Inari - Karasjok
After breakfast today, continue your journey north with a stop in Inari to visit the renowned SIIDA Museum, offering insights into the culture and history of the Sámi people and the Arctic region. Afterward, cross the border into the stunning landscapes of Norway, arriving in Karasjok later in the day.
Inspiring Highlights
SIIDA Museum
Special Information
Your travel time today will be approximately 4 hours.
Day 7
Karasjok - North Cape - Honningsvåg
Departing Karasjok early this morning, we continue our Arctic journey toward Norway’s northernmost point — the North Cape (Nordkapp).
At this dramatic headland, sheer cliffs rise above the Arctic Ocean, offering sweeping views across the water. Mark the occasion with an Inspiring Taste of sparkling wine, and take time to explore the visitor centre and the surrounding landscape at your own pace.
Later, travel to Honningsvåg, a small fishing village known for its colourful waterfront and friendly atmosphere. The afternoon is free for you to discover the town independently, perhaps strolling the harbour or visiting a local museum.
Inspiring Highlights
North Cape Hall, Honningsvåg
Special Information
Your travel time today will be approximately 5 hours.
Day 8
Honningsvåg - Alta
Departing the North Cape region after breakfast, begin your journey south along Norway’s stunning coastline to Alta. Upon arrival, enjoy some free time before a visit to the Alta Museum and its renowned World Heritage Rock Art Centre, showcasing fascinating prehistoric carvings.
This evening at approximately 8:00 pm, embark on a scenic drive around Alta for another chance to hunt the Northern Lights, experiencing this natural wonder from a fresh perspective.
Inspiring Highlights
Alta Museum, Northern Lights hunt
Special Information
Your travel time today will be approximately 4 hours.
Day 9
Alta - Lyngen Alps - Tromsø
After breakfast, depart from Alta and continue south to Tromsø, the largest city in Northern Norway, situated 350 kilometers north of the Arctic Circle. Renowned for its vibrant nightlife, Tromsø offers an array of local pubs and restaurants specializing in fresh Arctic ingredients.
En route, travel through the breathtaking Lyngen Alps, a majestic mountain range flanked by the Lyngen Fjord to the east and Ullsfjorden to the west, offering spectacular scenery along the way.
Upon arrival in Tromsø, enjoy time at leisure to explore this vibrant city, often referred to as the Gateway to the Arctic.
Inspiring Highlights
Lyngen Alps, Tromsø
Special Information
Your travel time today will be approximately 8 hours.
This is a personal and extraordinary hunt for the Northern Lights, an experience you will never forget.
Your Northern Lights chases are guided by a mix of professional tour guides, and experienced aurora hunters, all in small groups as it makes the experience more genuine and creates a special, cozy atmosphere and makes us more flexible.. This is a small-group, outdoor tour, tailored especially to explore the Arctic nature while you are hunting for the Northern Lights. The main purpose is to give you an authentic experience of the countryside outside of Tromsø while you are admiring the Aurora Borealis. You will be picked up by your local guides in the city center and start the tour by heading towards beautiful mountains, fjords and valleys. On the tour you will experience Tromsø's wildlife and beautiful scenery. We will make many stops on the way to take photos of the scenery and the unique nature. We will choose where to go depending on the weather conditions and where we can find clear skies, sometimes we go as far as to the Finnish boarder to find the right conditions for the lights (don't forget your passport!).
You can expect an unforgettable experience as the arctic nature is unpredictable. You will be provided snacks and hot drinks. Your guide will take photos on the tour and share them with you the day after the trip.
After the tour you can be taken directly to your hotel. Welcome and let the chase begin!
Includes: Guide, Transport, Hot drinks, snacks, water, Insulated body suit
Start Time: 6pm or 7:30pm
Duration: 5-7 hours (Depending on the weather conditions and Northern Light activity)
Day 10
Tromsø
Today is yours to enjoy at leisure, with plenty of options to explore Tromsø’s unique offerings or partake in an optional tour. You might choose to visit one of the city’s fascinating museums, such as the Polar Museum, where you can learn about Arctic exploration, or the Tromsø Museum, which offers insight into the region’s natural history and Sámi culture. For those seeking spectacular views, a visit to the Arctic Cathedral or a ride on the Fjellheisen cable car for panoramic vistas of the surrounding fjords and mountains is highly recommended. If you prefer a more relaxed experience, take a stroll through the charming streets and enjoy the local cafes, or explore the vibrant harbour area.
Join Sami guides for an unforgettable nighttime experience of reindeer feeding and Sami culture.
After meeting in the city centre and a 25-minute seaside drive, we arrive at the camp, where the reindeer will be waiting for you. At the camp, you will have the chance to feed the herd of around 300 reindeer that will swarm around and might even eat from your hands, and you will learn to use the lasso (but not on real reindeer).
Inside a candlelit gamme, you will enjoy a three-course dinner, including bidos, a traditional Sami stew cooked over the fire, and warm drinks. A vegetarian / vegan / gluten free option is also available.
After dinner, you will be invited into a lavvu and gather around the fire to listen to stories about Sami culture and how it is to be a reindeer herder. The Sami guide will also perform a joik (traditional Sami song) for the guests.
If you are lucky and the sky is clear you will have a chance to see the northern lights above the reindeer camp.
For pick up, Please look out for our pick up guides who will be wearing blue 'Tromso Arctic Reindeer' jackets.
Meeting Point: 5.45pm at the corner of Bankgata and Fredrik Langes Gate
Includes: Transport, reindeer feeding, 15-20 minute reindeer sleigh ride, hot drinks, 3 course meal, sami culture experience
Start Time: 5:45pm
End Time: 10:30pm
IMPORTANT: This experience cannot be booked in addition to the Aurora Dinner Cruise on Day 10.
Embark on a scenic Polar Fjord and Fishing Cruise on our charming and exclusive classic boat, Capella. This 5-hour sightseeing fjord tour from Tromsø offers breathtaking panoramic views of the Arctic landscapes and is the perfect way to experience Tromsø's beautiful fjords and wildlife.
Our friendly crew will pick you up in Tromsø city center and take you on a scenic journey along the rugged coastline. The tour offers a perfect opportunity to capture stunning photos of the majestic Arctic landscapes that surround Tromsø.
During the cruise, you'll have the chance to experience the genuine Arctic wildlife, such as sea eagles and other birds, while enjoying the picturesque fjords. You'll also be able to try your hand at deep fishing, as we make several stops along the way at the best fishing spots where our forefathers have been fishing for centuries. Our local "pirates" will tell you old tales and traditions that have been passed on through generations. We'll also serve the catch and other delicious Arctic fish, snacks, and drinks on board our unique boat, Capella, while enjoying Northern Norwegian hospitality.
This is the perfect family-friendly, all-inclusive trip for those who want to see more of the Arctic landscape and enjoy deep fishing in further areas.
Meeting Point: Polar Adventures Office, Killengreens gate 7-11, Front Pier
Includes: Guide, Hot drinks, snacks and a polar soup, Insulated jacket
Start Time: 9:15am
Duration: 5 hours
Join our Northern Lights Dinner Cruise: go around Tromsø fjord, enjoy a delicious dinner from a local restaurant in Tromsø and, if you are lucky, you might even see the Northern Lights!
Jump aboard a silent hybrid catamaran and enjoy a peaceful cruise by night around Tromsø island. The boat has panoramic windows and comfortable heated lounges guaranteeing a cosy atmosphere. We will pass the beautiful snow-capped mountains of Tromsø and landmarks like the Arctic Cathedral. Our knowledgeable crew will share stories about interesting sights along the way as well about Tromsø and the importance of the fishing industry in Northern Norway.
As we cruise around Tromsø fjord, you will be served a delicious Arctic tapas dinner* prepared by an award-winning local restaurant. Made with locally sourced, seasonal and fresh ingredients, the three-course dinner is inspired by traditional Northern Norwegian cuisine with a modern twist! Carefully selected local beer and quality wine are also available for purchase.
If the weather and aurora forecast are good and luck is on our side, we might even see the beautiful Northern Lights! The captain will keep an eye out for the mystical lights. If they appear, you will be able to go on our multi-level and spacious decks to photograph this natural phenomenon so you keep a precious souvenir of your dinner under the Northern Lights in Tromsø.
Meeting Point: 6:45pm at the pier in front of the hotel Clarion The Edge in Tromsø
Includes: Transport by hybrid catamaran, free Wi-Fi, knowledgeable English-speaking guides, toilets on board, locally sourced and seasonal three-course dinner
Start Time: 6:45pm
Duration: 3.5 hours
IMPORTANT: This experience cannot be booked in addition to the Night Reindeer Experience on Day 10.
Day 11
Tromsø - Sortland
After breakfast, we depart Tromsø and travel toward Sortland, a small coastal town set within the Vesterålen archipelago. Nicknamed the “Blue City” for the distinctive blue tones adorning many of its buildings, Sortland is framed by sweeping fjords and rugged mountains.
The journey offers ever-changing scenery, with the possibility of spotting seabirds, reindeer, or other Arctic wildlife along the route. On arrival, take time to appreciate the town’s relaxed pace and welcoming atmosphere, surrounded by the unspoiled beauty of northern Norway.
Special Information
Your travel time today will be approximately 6 hours.
Day 12
Sortland - Lofoten Islands - Svolvær
Leaving Sortland, we travel toward Svolvær, a charming town in the heart of the Lofoten archipelago. Surrounded by steep mountain peaks and traditional red wooden houses, Svolvær provides an ideal base for exploring the islands’ dramatic landscapes and fishing heritage.
Along the way, we stop in Stokmarknes to visit the Norwegian Coastal Express Museum (Hurtigrutemuseet), the birthplace of the famous Hurtigruten voyage. Here, you can step aboard the retired MS Finnmarken from 1956, wander through its restored interiors, and discover the story of how coastal shipping has linked Norway’s remote communities for more than a century.
After the museum visit, we continue our journey to Svolvær, including a short ferry crossing through the scenic waterways. Upon arrival, the remainder of the afternoon and evening are at leisure to relax or begin exploring the town at your own pace.
Inspiring Highlights
Norwegian Coastal Express Museum, Svolvær
Special Information
Your travel time today will be approximately 4 hours.
Day 13
Svolvær
Today, embark on a full-day exploration of the breathtaking Lofoten Islands, renowned for their remarkable natural beauty. A highlight of the day is a visit to the picturesque village of Henningsvær, nestled among a cluster of small islands at the base of the striking Vågakallen mountain. Known as one of Lofoten's most iconic fishing villages, Henningsvær offers a unique blend of traditional wooden architecture and contemporary art galleries, set against a backdrop of stunning landscapes. This charming village is truly a one-of-a-kind destination.
Inspiring Highlights
Henningsvær visit
Day 14
Svolvær - Evenes - Oslo
After checking out of the hotel, travel by bus to Evenes to board a flight to the captivating Norwegian capital, Oslo. Upon arrival, a short transfer will take us to our centrally located hotel. Known for its lush green spaces and rich cultural heritage, Oslo is home to several museums, many of which are situated on the scenic Bygdøy Peninsula, including the Norwegian Maritime Museum by the waterfront. Depending on your arrival time, enjoy the rest of the day or evening at leisure, exploring this pedestrian-friendly city at your own pace.
Special Information
Your travel time today will be approximately 8 hours.
Please note, your internal flight for this day is arranged by our local partner. Specific flight details will be provided by your Tour Leader upon arrival and cannot be provided in advance. Please note that these group flights cannot be upgraded, amended, or checked in online. Your Tour Leader will manage the check-in process for the group.
Day 15
Oslo
Today begins with a guided city tour of Oslo, taking in some of the capital’s most notable landmarks, including the Parliament building, guarded by its iconic lion statues, the National Theatre, and the elegant Royal Palace — the official residence of Norway’s monarch.
We also make a stop at Akershus Castle and Fortress (viewed from the outside), a medieval stronghold built in the 14th century by King Håkon V. Long regarded as a national symbol, the fortress is now a popular gathering place for both visitors and locals.
The afternoon is free for you to explore Oslo at your own pace before coming together this evening for a farewell dinner — a chance to reflect on the remarkable experiences and memories gathered over the past weeks.
Inspiring Highlights
Oslo City Tour
Day 16
Oslo
Today marks the end of your magnificent and unforgettable tour through Northern Scandinavia.
Thank you for travelling with Inspiring Vacations. We hope you had a memorable experience.
Special Information
Airport transfers are not included. Our transfer portal offers the option to book your airport transfers for an easier arrival experience (additional charges apply). Access to this portal will be available through your Traveller Hub once your booking is confirmed.
There are various options to reach Oslo airport. The Flytoget Express train is convenient and efficient. Trains depart from Oslo Central Station 6 times/hour (weekday, 3 times/hour during weekends).
- Small, personal group tour – no more than 24 people
- 1 night on board the overnight Santa Claus Express train from Helsinki to Kemi
- 1 night in a glass-roof Aurora cabin under Saariselkä’s starry skies, looking for the northern lights
- 13 nights in 3 and 4-star accommodation
- Breakfast daily, 5 dinners including welcome and farewell dining
- Fully escorted by English-speaking guide
- All internal flights, coach and rail transportation
- Sightseeing including entry fees as per itinerary
Notes:
🛏️ Shared room available for solo passengers. This tour offers solo passengers the option to share a room with a fellow passenger of the same gender and avoid the Single Traveller supplement.
- Travel Insurance – your North Travel consultant can provide you with a quote. Get a quote now.
- Tourism visa or transit visa if required
- Upgrades to Premium Economy, Business Class and First Class available and to be quote at the time of booking.
- Itinerary deviations (e.g. extensions or specific airline requests). This will be quoted by a North Travel consultant at the time of booking.
- Professional service fee's (if any)
Advertised prices are not guaranteed until confirmed at booking. Prices are dynamic and may be affected by foreign exchange, airline, cruise, tour and supplier changes beyond North Travel’s control.
By making a booking or enquiry with North Travel, you agree to our General Terms and Conditions. Please visit https://northtravel.co.nz/terms-and-conditions/
While it's not strictly mandatory for all bookings, North Travel highly recommends and, in many cases, requires you to have adequate travel insurance for international travel, and strongly advises it for domestic trips. It's a non-negotiable for your peace of mind and protection.
On some itineraries and tours you may be required to have comprehensive travel insurance by the travel supplier. One of our consultants can guide you on this.
North Travel's head office is located at 196 Bank Street, Whangarei, New Zealand.
We are a 100% New Zealand Owned and Operated Travel Agency.
Yes absolutely please give us a call on 0800 803 007.
If calling from outside of New Zealand please call +64 9 699 3074
Yes, we like to think we are.
In 2025 North Travel was a top 5 finalist at the NTIA Awards (National Travel Industry Awards).
North Travel is a fully bonded member of TAANZ (Travel Agents Association of New Zealand), an IATA Accredited Agency as well as a CLIA (Cruise Lines International Association) member.
North Travel operates strict financial management through client trust accounts and carries comprehensive indemnity and liability insurance at all times.
All members of the North Travel team carry out CPD (Continuing professional development) weekly through various industry training webinars, supplier updates and insurance compliance.
Secure your trip with a $99.00 deposit per person.
Once we receive your deposit, we will send you an invoice with your remaining balance and payment options.
Instalment Schedule:
At the time of booking pay a $99.00 deposit per person.
Pay a 1st installment of $1,999.00 per person within 7 days.
Pay a 2nd installment of $1,999.00 per person within 60 days.
You will then be invoiced for final payment 120 days prior to departure.
Cooling Off Period
A refund will be available within the 7-day cooling-off period unless otherwise restricted by the purchased product.
Where 'last minute' bookings are available within 71 days of departure, the cooling-off period does not apply and bookings are immediately non-refundable.
Starting Point
Your starting hotel may differ from the original itinerary. Please refer to your final documentation which will be provided approximately 14-30 days before departure for your confirmed hotel list. If you need to book pre-tour accommodation independently, we suggest you do this only once you have received your final hotel list for your tour. If you would like to book something sooner, we recommend that you book using a flexible rate that can be canceled through your chosen third-party provider without penalty.
Travelers will arrive at various times throughout the day depending on the flights booked. If arriving before standard check-in time, which is generally 3 pm, you are welcome to leave your luggage at hotel reception and explore your surroundings until check-in becomes available as there are no scheduled activities on day 1 of the itinerary. The hotel may grant early check-in, however this is strictly subject to availability and at the hotel’s discretion.
Note: if you need to apply for a tourist visa before departure, we recommend using the details of the suggested hotel on the tour itinerary if you wish to fulfill this before the release of your final tour documentation. Please refer to our visa section for more information on whether or not a visa is required for your destination.
Arrival Details
Airport transfers are not included as part of your package. However, we trust that your journey from the airport to the hotel will be comfortable and hassle-free.
Airport Transfers
There are several ways to travel between Tokyo and Osaka airports and our hotels, which can be overwhelming. We have created helpful guides below to assist you in Airport transfers.
Tokyo Haneda Airport Transfers Guide
Tokyo Narita Airport Transfers Guide
Osaka Kansai Airport Transfers Guide
Osaka Itami Airport Transfers Guide
Optional Airport Transfers - Transfer Portal
Depending on the package purchased, you may have the option to add airport transfers to your booking and you can do so through your Traveller Hub account. We partner with an online marketplace where travellers can compare and select the transfer of their choice.
Inspiring Vacations acts as an agent on behalf of our transfer service partner and any service is delivered by the provider. Inspiring Vacations cannot be held liable for any loss resulting from the transfer service provided. It is the customer's responsibility to ensure any transfer booked meets the requirements of any other travel arrangements. Likewise, your tour leader or any of our on-ground representatives cannot be held responsible for the service of your transfer nor are they in a position to assist with amending your reservation. Any transfer booking is separate from any other booking with Inspiring Vacations, regardless of whether purchased with regards to the same travel journey
When you make your transfer service booking, you will receive a confirmation email and this will include your meeting instructions, as well as direct contact details. Please ensure you print and bring this with you as you will need to ensure you can make direct contact with your transfer service provider.
Welcome Meeting Instructions
You are welcome to arrive at any time on Day 1 of your tour and the day is at your leisure. Upon checking in at the hotel, you will receive a letter containing meeting instructions for the following morning. If you do not automatically receive these details, please ask for them. Generally, you must meet at the lobby the following morning (on the day that sightseeing commences) as early as 08.15 am local time. Please ensure that you are on time.
In Case of Emergency
Although we strive to deliver exceptional holiday experiences, unforeseen circumstances can occasionally arise during travel. If any issues arise during your trip, it's essential to promptly communicate them to your tour leader or local representative. This ensures they can take immediate action to address the problem and mitigate any negative impact on the remainder of your journey.
We understand that there may be instances where your tour leader or local representative is unable to resolve a situation to your satisfaction. In such cases, we encourage you to request that the tour leader or local representative escalate the matter to their direct manager for further assistance.
You also have the option to share details in your online feedback after the tour. However, please keep in mind that it's challenging for us to offer practical assistance once the trip is completed. Therefore, notifying us while still traveling allows us the chance to address the issue in real time and provide a timely resolution.
For general contact details please visit the Contact Us page on our website.
When your final tour documentation is released, this will include an emergency contact for our local travel partner while you are on tour. If this is not included in your documentation, you will receive this on arrival during your welcome meeting.
Finishing Point
Your finishing hotel may differ from the original itinerary. Please refer to your final documentation which will be provided approximately 14-30 days before departure for your confirmed hotel list. If you need to book additional post-tour accommodation, please do so once you have the final hotel list. We recommend booking a flexible rate that can be changed or canceled without penalty should there be any unforeseen changes to your booking.
Travelers will depart at various times throughout the day depending on the flights booked. Check-out time is generally from 10 am-12 pm. You are welcome to leave your luggage at the hotel reception and spend your final moments of free time exploring the area or please speak with hotel staff if you would like to extend your check-out time. This service is subject to availability and will likely come at an additional cost payable directly.
Departure Details
Airport transfers are not included as part of your package. However, we trust that your journey from the hotel to the airport will be comfortable and hassle-free.
As an added service, we do offer airport transfers at an additional cost which can be booked via your Traveler Hub. We recommend you wait until you receive your final documentation to book transfers as your start and end hotels will only be confirmed at this point. Please note that if you are choosing to book an independent airport transfer service, your Tour Leader cannot be held responsible for any unforeseen circumstances that may arise, nor can they resolve any concerns that you may have with your transfer service.
Alternatively, Japan’s public transport system is very efficient and reliable. To make your way to the airport from the hotel, there are various connections by express train or limousine bus. Alternatively, Japan’s public transport system is very efficient and reliable. The hotel concierge can provide helpful advice, too.
Tour Suitability
Hotel rooms in Japan, especially in Tokyo, can be smaller than you may be used to (typically 15–25 sqm). While compact, they are clean, comfortable, and well-designed. Every effort will be made to accommodate double room requests. However, during busy periods, there may be occasions when we are unable to offer a double room, so a twin room will be provided.
This journey spans a vast and varied landscape, with most travel conducted by private coach. This means there will be some long travel days, but it's the perfect opportunity to sit back, relax, and enjoy the scenic views from your window. Please review the itinerary for estimated travel times.
Japan has strict coach driver break laws, so we may have longer lunches—but this gives you more time to enjoy the food and connect with the group.
Japan is best explored on foot and travellers will be required to do lots of walking, so be sure to pack comfortable shoes.
You may join a group where some of your fellow passengers may be travelling onwards to other parts of Japan when your tour comes to a finish. If you'd like more information on alternative tour options or extensions, please feel free to contact us.
In Japan, showers are often located over a bathtub, and bathrooms usually have a raised step at the entrance. Travellers with limited mobility should take this into account, as both features can present accessibility challenges.
Cherry Blossom Season
Cherry blossom season is one of the most beautiful times to visit Japan, with stunning pink blooms transforming parks, temples, and city streets. However, it is also the busiest travel period of the year. Popular sightseeing spots attract large crowds, meaning longer wait times at attractions, restaurants, and transport hubs. Roads and bus parks experience heavier congestion, which can lead to slower travel times. Hotels and trains are in high demand, and the overall atmosphere is lively and bustling. While the charm of cherry blossoms is truly special, it’s important to set expectations for a busier and more energetic travel experience.
Personal Medication
If you regularly use certain forms of medication, bear in mind that Japanese customs can be very strict regarding the importation of some relatively common drugs, including any opioids, psychotropics, tranquilisers, and certain antihistamines. They can also be strict regarding medical equipment like syringes. If you have any doubts, please refer to the official guidelines by Japan’s Ministry of Health.
Visas & Entry Requirements
Many countries require a visa and obtaining the correct visa for your trip and any countries you may transit through is your responsibility. We recommend you check your visa requirements as soon as you have booked your trip. This will ensure you have time to prepare your documents and for your visa application to be processed. You can check the visa entry requirements for your nationality via our page here:
https://inspiringvacations-8357211.hs-sites.com/visa-information
You’ll need a valid passport to travel internationally and most countries require your passport to have a minimum of 6 months validity, so remember to check the expiry date.
We need your passport information to get everything ready for your trip so the information on your booking must match your passport exactly. Please take care to provide the correct details. We recommend carrying a copy of the photo page of your passport while traveling and leaving a copy at home with family or friends.
Pace
This tour category is Steady
Our Steady tours offer a good mix of guided sightseeing and personal free time. With a combination of 2-3 night stays and occasional 1 night stops in key locations, this pace allows for deeper exploration while minimising long travel days
Activity and Mobility
This tour is categorised as: 3 out of 5 - Balanced
Our Balanced tours involve a moderate level of physical activity and are designed to suit the majority of travellers. Be prepared for walking on varied surfaces, which may include cobblestones, gravel paths, and noticeable inclines common in historic towns and natural areas. You must be confident on your feet and capable of navigating multiple flights of stairs and uneven ground without assistance to fully participate.
Activity snapshot
Activity: Mostly easy walking, 1–2.5 hours at a time, at a relaxed pace with regular stops.
Typical walking distances: 2–4 km on touring days.
Touring style: Primarily private coach travel with short sightseeing walks.
Mobility requirements
Mobility: Suits travellers confident with moderate stop-start walking, standing for periods, and managing stairs.
Luggage: Passengers must carry/manage their own bags during hotel check-ins/outs.
Hotel bathrooms: Often have a step up into the bathroom; showers typically positioned over bathtubs.
Accessibility: Not all sites or stations have escalators/lifts; stairs are common at temples and shrines.
Walking surfaces
Predominantly paved city streets and footpaths.
Cobblestones and stone steps at heritage sites.
Dirt or gravel roads in some rural areas.
Occasional uphill walks and uneven terrain.
Terrain & environment
Cities: Mostly flat and paved, with some busy pedestrian areas.
Cultural/nature sites: Shrines, temples, gardens, and castle grounds may involve steps, slopes, and mixed surfaces.
Any physical ailments you may have must be disclosed at the time of booking to determine your suitability and where required, supporting documentation may be requested to ensure that we are comfortable that you will enjoy your tour.
Group Size
Minimum: 20 passengers, Maximum: 40 passengers
Escorted Style
This tour is fully escorted by a dedicated tour leader who will accompany you throughout the tour. If your trip includes multiple countries, you will be met by a new tour leader in each country and any internal flights included will be unescorted.
Tour Type
Our Classic Tours offer unparalleled value for money and are the perfect style of travel for those on a budget, though still eager to pack as much into their itinerary as possible. These tours tick all the boxes with an abundance of inclusions such as sightseeing highlights, expert tour guides, quality accommodation, transfers, coach transportation, some meals and more. Please note that the maximum group size will vary between tours and will be mentioned within the Fine Print of each tour page.
Exclusions
International Flights
Airport transfers
Visas
Travel insurance (compulsory)
Tipping
Optional Activities
Personal expenses
Anything not mentioned in the itinerary
Getting Around
While touring Japan, you will be traveling to each place by dedicated, private coaches and trains (where included in your selected itinerary), including riding the iconic Shinkansen, or bullet train. Expect some long travel journeys on the coach but rest assured there will be comfort stops along the way where you can freshen up, stretch your legs, use the bathroom, and often, purchase refreshments. Generally, lunch stops will be taken at rest stops as they can easily accommodate our large groups.
If you’re arriving in Japan before your tour commencing and exploring on your own, Japanese public transport is world-class and it’s simpler to get around than you may think. While there are many different lines, from regular express trains to underground metros and of course, the famous Shinkansen (bullet train), all are easy to navigate. Most train stations even have platform signage in English and Japanese, as well as symbols denoting regular or bullet trains. When in doubt, consult a staff member – if they don’t speak English, they can point you to someone who does. Alternatively, get familiar with a maps app before your trip (like Google Maps); many provide detailed transport information, right down to the platform trains will depart from.
Hotel Ratings
To give you the most accurate picture possible, we don't just rely on a single source for hotel ratings. We go beyond by researching various trusted travel websites like Tripadvisor and Booking.com. This allows us to analyze a wider range of genuine customer reviews and experiences, giving you a well-rounded understanding of the hotel's typical star rating.
This means you can book with confidence, knowing the hotel has a strong track record of satisfied guests.
Accommodation Details
In Japan, hotels commonly used for group touring are known as Business hotels. These hotels offer affordable accommodation and although the rooms are typically small, averaging between 15m2 to 20m2, they are clean, well-maintained, and equipped with a private bathroom featuring a toilet, sink, and shower. Some rooms may have a shower over a small bath. Overall, a comfortable place to rest and recharge before a full day of sightseeing.
These hotels generally provide essential amenities like soap, shampoo, toothbrushes, toothpaste, razors, cotton buds, shower caps, and towels. Additionally, most rooms are furnished with a television, air conditioner, hairdryer, empty refrigerator, and a water boiler with complimentary green tea bags. However, it's important to note that not all hotels may offer these amenities, so we recommend traveling with any essentials and creature comforts you deem necessary. If there are any concerns, please speak to the hotel staff.
On every two or three floors of these hotels, you may find a common room with vending machines, and some may have coin-operated washing machines and dryers. There might also be a clothing iron available, but if not, you can request one from the hotel reception, and if available, it will usually be brought directly to your room. It's worth noting that not all hotels provide laundry facilities. Once you receive your documentation (14-30 days before departure), to best prepare yourself, read up on the facilities available at each hotel. If you require a specific need while on tour, such as laundry facilities or money exchange service, speak to the Inspiring Vacations Tour Leader who will be able to assist you. The hotels used are conveniently located near convenience stores and transportation options, making it easy to purchase any forgotten essentials, snacks, or on-the-go lunch options.
Generally, these Business hotels offer a buffet-style breakfast with a mix of Japanese and Western food choices. Since you'll be traveling in a foreign country, we encourage you to approach all your dining experiences with an open mind and a sense of adventure, as Western-style dining options may not always be readily available. If you have any specific dietary requirements, please consult your Inspiring Vacations Tour Leader to check if your needs can be accommodated. Additionally, we suggest bringing along some of your favorite snacks from home in case the local cuisine may not align with your preferences.
Travel Tip: twin rooms are usually slightly bigger than double rooms in Japan, so if you want a little more space, we suggest requesting a twin room throughout but keep in mind these are subject to availability. We strongly recommend only traveling with one piece of luggage per person due to room sizes and you will be responsible for handling your luggage at all times.
Packing Essentials
What you need to pack for your tour will vary according to the trip style you have chosen, the countries you are visiting, and when you are traveling. We recommend you pack as lightly as possible, ensuring that you can carry and lift your luggage, and walk with it for short distances or up or down a flight of stairs.
A lockable suitcase with wheels is ideal for this trip. It is recommended that you keep your main luggage weight around 15kg and no more than 20kg. A small or medium-sized backpack (45-50 liters) is another good option. You'll also need a day pack/bag to carry water, a camera, a jacket, and your essentials while touring during the day.
In Japan, you will need to manage your luggage for the most part. Train stations are quite complex and usually require a lot of stair climbing, especially when doing a quick transfer from train to train. Elevators aren't always available and cannot accommodate many people at a time, so if you are choosing to bring a suitcase, please ensure you can lift and carry it up and down stairs by yourself without difficulty. A backpack is often preferred by travellers for this reason, but the decision is yours. Our ryokans allow suitcases but you'll need to carry them, not wheel them onto the tatami floor in your room.
Climate
Japan has a temperate climate with four distinct seasons.
Spring (March–May): Mild and pleasant, with daytime temperatures around 15–22 °C. Cherry blossoms bloom from late March to early April, but light rain showers are common.
Summer (June–August): Hot and humid, with highs often reaching 30–34 °C. The rainy season falls in June and early July, followed by hotter, sunnier days in late July and August.
Autumn (September–November): Warm in September, then comfortably cool by October and November. Clear skies and daytime highs of 18–24 °C make this one of the best times to visit, with brilliant autumn colours.
Winter (December–February): Cool but mostly dry, with highs of 8–12 °C. Snow is rare in the cities, though mornings and evenings can feel quite cold.
Cherry Blossom Viewing
Some of our selected Japan itineraries will have departures that fall over the popular Cherry Blossom season, which changes year to year depending on the forecast. The magic of cherry blossoms in Japan is undeniable, however, like all things in nature, the exact bloom times can vary depending on weather conditions.
While we can't control the whims of Mother Nature, we can embrace the spirit of Hanami (flower viewing). This philosophy celebrates the fleeting beauty of the blossoms, reminding us to cherish the present moment.
Therefore, depending on your departure date, some locations on our itinerary might not be at full bloom. The beauty of Japan extends far beyond the blossoms. We may encounter early blooms in some areas or visit breathtaking landscapes elsewhere. Let's embrace the surprise and enjoy the journey together!
Currency and ATMs
The currency used in Japan is the Yen. Most chains and hotels will accept cards. Convenience stores are the best places to withdraw cash as almost every store is fitted with an ATM that accepts foreign cards. There are over 20,000 7-Eleven stores across the country, in addition to chains like Lawsons and Family Mart.
Food and Allergies
While travelling with Inspiring Vacations you'll enjoy iconic sightseeing, as well as experience the vast array of culinary offerings in Japan. While many meals will be eaten together with your group, not all meals are included in your tour which gives you maximum flexibility in deciding where, what and with whom to eat. If you have dietary requirements and/or food allergies, please let our Customer Support Team know before departure. Your Inspiring Vacations Tour Leader or local representative will also be able to give suggestions on which restaurants to try during your trip.
The Japanese daily diet contains gluten (i.e. in flavourings such as soy sauce) and seafood (dashi, or fish stock, is the basis of most dishes, even vegetables), so we highly recommend that vegetarians, vegans and coeliacs do their research about the options that might be available to them before departure. While our leaders will assist you where they can, there may be some included meals that are decided in advance and therefore cannot be altered or modified for different diets (such as those included meals at Ryokans). For those with a particular food allergy, your Inspiring Vacations Tour Leader will endeavour to advise the main ingredients in the dishes consumed. It is, however, still your responsibility to ensure that you do not ingest any problematic ingredients.
Local Customs
It's always a good idea to learn something about local customs before you travel, and visiting Japan is no exception. Your leader will be on hand to guide you through cultural differences during your trip.
Please note, decorative tattoos are uncommon in Japanese culture and therefore you may receive curious and sometimes disapproving looks from locals. Generally, comments about your tattoos are not common, but please endeavour to wear modest clothing and check the rules for bathing in public onsens.
Dress Code
While Japan is known for its eclectic fashion in some cities, overall it is quite a conservative country. Please remember while on tour you will visit temples, working monasteries, holy shrines, recreated villages and castles, cooking schools and ancient gardens. While visiting such places, especially those of religious significance, it is important to be respectful to the staff and other visitors by wearing modest clothing that covers your shoulders and knees.
Responsible Dining
We are big supporters of the protection of endangered species around the world. Although a global ban on commercial whaling came into effect in 1986, approximately 1,000 whales are still being killed every year. We do not visit places that serve whale meat on any of our trips, nor will your leader guide you to where it is offered.
Tipping
While gratuities are not included in your tour price, tips are a welcome gesture of appreciation. Tipping is, of course, at your discretion and the amount is entirely a personal preference, however, US$8-10 per person, per day (or the equivalent in the local currency), is a good guide.
Peak Travel Times
Please be aware that while travelling during major national holidays (late April to early May in Japan) and peak seasons in Japan (April-May/September–October) are fascinating times to travel, there are also some downsides to consider. There will be huge crowds at most tourist attractions and on all public transport. It's often difficult to secure train tickets at preferred times, and traffic jams and changes to the itinerary without prior notice can sometimes be necessary. If you decide to travel during peak periods, come with a sense of adventure and flexibility and you will still have a memorable experience.
Safety and Security
Most national governments provide regularly updated foreign travel advice on safety issues involved with international travel. We recommend that you check your own government's advice for the most up-to-date travel information before departure and ensure that your travel insurance covers you for all destinations and activities on your trip.
Your Inspiring Vacations Tour Leader or local representative will accompany you on all included activities listed on the itinerary, however, you'll have some free time to explore on your own if you wish. While your Inspiring Vacations tour leader or local guide will assist you as best they can with your requests and the options available outside your itinerary, please note Inspiring Vacations makes no representations about the safety of the activity or the standard of the operators running the activity. Please use your judgement when selecting an activity in your free time.
Please also note that your Inspiring Vacations Tour Leader or local representative has the authority to amend or cancel any part of the itinerary if it's deemed necessary due to safety concerns.
Apps to Download
Some useful apps you may want to consider downloading before your tour include Google Translate, the lens function is especially useful when wanting to read product labels, signs, and menus. Google Maps with offline maps downloaded is great for easy navigation without being reliant on wifi. The most widely used taxi app is GO Taxi. We also recommend downloading WhatsApp before you leave and using this to communicate with other group members while on tour. For those visiting during cherry blossom season, the Sakura Navi app (developed by the Japan Meteorological Corporation) is a must—it tracks the cherry blossom forecast in real-time for the entire country.
Itinerary Changes
Sometimes, unexpected things can happen, like unpredictable weather or higher-than-usual crowds at attractions. In these situations, your tour leader might need to adjust the itinerary slightly to improve your overall experience.
This flexibility ensures you get the most out of your trip! Your tour leader will always keep you informed of any changes and explain the reasoning behind them. Remember, when travelling with a group, sometimes going with the flow can lead to even more amazing experiences.
Travel Insurance
Travel insurance is strongly recommended on all our trips. We require that at a minimum you are covered for medical expenses including emergency repatriation. It is also important to consider forced pre-trip cancellations and how your chosen insurance policy may cover such circumstances, so please keep this in mind when choosing your provider.
We strongly recommend all travellers have a policy that also covers personal liability, cancellation, curtailment and loss of luggage or personal effects. For international trips, you will be asked by your tour leader for your travel insurance details if they were not already added to your Traveller Hub account pre-departure.
If you have credit card insurance your Inspiring Vacations tour leader or local guide may require details of the participating insurer/underwriter, the level of coverage, policy number, and emergency contact number rather than the bank's name and your credit card details. Please contact your bank for these details before arriving in-country.
Before you depart, you will be asked to submit your Travel Insurance details through the booking holder's Traveller Hub account through the Inspiring Vacations website. This is to ensure that we have this information readily available should we ever need it.
Health, Wellness & Fitness Requirements
All travellers need to be in good physical health to participate fully on this trip. For the safety and wellbeing of yourself and others, if you are unwell before travelling, please stay at home and contact us to make alternative arrangements.
When selecting your trip please make sure you have read through the itinerary carefully to assess your ability to manage and enjoy our style of travel. If we find that you are unable to complete the itinerary without undue risk to yourself and/or the rest of the group, we reserve the right to exclude them from all or part of a trip without refund.
You should consult your doctor for up-to-date medical travel information or any necessary vaccinations before departure. We recommend that you carry a first aid kit as well as any personal medical requirements in their original packaging as they may not easily be obtained while travelling. If you are carrying medication, ensure you check your government's foreign travel advice for any local restrictions or requirements. For the safety and wellbeing of yourself and others, if you are unwell before travelling, please stay at home and contact us to make alternative arrangements and we would be more than happy to assist you.
Important Information for Customers with Mobility Limitations
We want to ensure everyone has a fantastic and inclusive experience on our tours. If you require the use of a mobility aid, such as a cane, walker, or wheelchair, please disclose this information at the time of booking.
To ensure a smooth and enjoyable experience for the entire group, our tours are designed with a specific itinerary in mind. This may involve moderate walking, uneven terrain, or stairs. While some itinerary adjustments may not be possible, we'll do our best to find alternative solutions within the planned activities whenever possible.
Open communication helps us ensure your trip is a perfect fit and it allows your local guide or tour leader to assist you where possible.
Information for CPAP Users
If you use a CPAP machine, please let us know at the time of booking. Some portions of our itinerary, like overnight cruises or camping trips, may have limited access to power outlets. In such cases, we recommend travelling with portable battery packs.
Certain activities, like overnight journeys on board smaller vessels, may not be suitable for CPAP use due to space limitations or noise concerns. We can discuss these potential limitations upfront and help you make informed decisions about your trip.
Documentation
Tour documentation is typically emailed to the lead passenger or your travel agent between 14-30 days before your scheduled departure. This will include your final hotel list.
Official Travel Advice
To ensure a smooth and enjoyable journey, we recommend referring to the official travel advisory website of your home country for the latest updates on your chosen destination. These websites provide valuable information on:
Safety and Security: Current risks and precautions for the country you'll be visiting.
Visa Requirements: Ensure you have all the necessary documentation for entry.
Entry and Exit: Up-to-date border regulations and health requirements.
Here are some helpful links to get you started:
Australia: https://www.smartraveller.gov.au/destinations
New Zealand: https://www.safetravel.govt.nz/
America: https://travel.state.gov/
Canada:https://travel.gc.ca/travelling/advisories
India: https://www.mea.gov.in/travel-advisories.htm
In the unlikely event of a situation that could potentially disrupt your tour, we want to assure you of the following:
Local Expertise: We maintain regular communication with our trusted travel partners in your destination.
Constant Monitoring: We continuously monitor official travel advisories from relevant government websites.
Flexibility and Safety: Should it become necessary, we will make appropriate adjustments to your itinerary to prioritise your health and safety.
By staying informed and working together, we can ensure a fantastic travel experience for you. We will post our own travel updates to our website here.
Connect with fellow travellers on Facebook
During your booking journey, you might have received an email inviting you to join a special Facebook group dedicated to your chosen destination. These vibrant online communities are exclusively for Inspiring Vacations travellers headed to the same incredible place. Joining this group unlocks a wealth of information and connections. Swap travel tips, share packing insights, or even see if anyone's interested in travelling together.
We also regularly host insightful webinars featuring travel experts who share their tips and tricks for navigating your destination and maximising your itinerary. Don't miss out on this amazing opportunity to connect, learn, and get even more excited about your upcoming trip!
Travelling in a Group
Travelling in a group means you will experience both the pleasures and perhaps at times, some of the frustrations of travelling with people you don’t know. The good news is you all have at least one thing in common: a love of travel and exploration. Your fellow travellers will probably come from different parts of the world, and fall into different age groups. We ask you to be understanding of the various needs and preferences of your group—patience with your fellow travellers is sometimes required for the overall benefit of the group. If you are requested to be at a place at a certain time, please ensure that you respect this request from your tour leader or local guide. Due to privacy reasons, we are unable to provide you with contact details and any personal information about your fellow travellers booked on your trip before departure.
Community Guidelines
Inspiring Vacations does not tolerate any kind of violence, harassment (whether physical, verbal or sexual), or disrespect toward fellow travellers, our teams (Inspiring Vacations Tour Leaders and local expert guides) or local communities.
Any behaviour that prevents your Inspiring Vacations Tour Leader from continuing the itinerary as planned, breaks local laws or opposes any of these guidelines, may result in Inspiring Vacations removing you from the tour.
If something concerns you during your travels, please speak to your Inspiring Vacations Tour Leader immediately. Alternatively, when you are on-tour and require immediate support you can contact our Customer Support team and select the “On-Tour” option when listening to the options.
Inspiring Vacations Tour Leader vs Guide
While both tour leaders and local guides enrich your travel experience, their roles differ. Tour leaders, who often accompany you for the entire trip, handle logistics, ensure smooth sailing of the itinerary, and act as your point of contact for any concerns. They might provide general information about destinations, but in-depth historical or cultural knowledge often comes from local guides. Local guides, frequently native to the area, lead tours at specific sites or attractions, offering a deeper understanding of the local history, art, or way of life.
Coach Transportation
The size of your coach will comfortably accommodate your group. There's usually room for some extra seats, ensuring a relaxing journey. Your luggage will be safely stored either underneath the coach or in a dedicated trailer.
While the exact coach style may vary depending on the departure, all our coaches offer comfortable seating. Keep in mind that Wi-Fi and charging outlets might not always be available. To stay connected and avoid dead batteries, we recommend fully charging your devices beforehand or bringing a portable charger.
For longer journeys, we'll make sure to include ample restroom breaks along the way, so you can freshen up and recharge at your convenience, as facilities are not on-board the coach.
Staying Connected
If you want to stay connected and access reliable internet while on tour, there are a few options available. It is possible to purchase a virtual sim and we recommend contacting your mobile phone provider for assistance in doing so. You can add a roaming data plan to your existing phone contract is another option, albeit an expensive one. You will need to arrange this before departure. Purchasing a local SIM may be possible as a final option.
We also recommend downloading WhatsApp and using this to communicate with other group members while on tour, and of course, after the tour if you’d like to stay in touch. Our tour leaders may also use this as a means of communicating essential trip information with you, as well as if you choose to add-on transfers to your booking, as your driver may use this to confirm arrangements with you.
Post-Tour Feedback
Once your booking is confirmed, you will receive a link to a post-purchase survey, which is your opportunity to share your feedback with us on your booking experience and interactions with our Sales and Customer Success teams. This feedback is invaluable to ensure that we are servicing our customers to the best of our ability.
Furthermore, towards the end of your travels and while you are in your destination, you will receive an email from us with a link to an in-depth trip survey. It is very important to us that we hear from our customers to ensure that we continue to meet and exceed customers' expectations, so this will be your opportunity to let us know how your trip has been, what has worked well and potentially what could be improved.
